Does it cost anything?
No. All you need is your Esenzia account (your email). If you've ordered with that email before, you're already in.
When do I get my credit?
30 days after your order arrives, once the return window closes. We'll email you. During Black Friday and Christmas, credit unlocks on Jan 17.
How do I use it?
Sign in with your email before paying. At checkout you'll see your available credit and apply it in one tap.
Does it expire?
Yes, 12 months after it unlocks. We'll remind you by email first. Your tier never expires.
Do in-store purchases count?
Yes. In our Seville and Córdoba stores, just give your email or phone number at the till: you earn credit just like online and can spend what you have.
What if I return something?
Credit is based on what you keep. If you return an item, no credit is generated for it.